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Without the player’s co-operation, the complaint can not be solved and was eventually rejected. The gamer from Italy had requested a withdrawal less than a couple weeks prior to posting this complaint. The player confirmed that he had passed the KYC confirmation but had in no way made any withdrawals before. Despite our own efforts to help him or her and multiple extension cables provided for an answer, the player unsuccessful to provide further necessary details or even respond to our inquiries. As an effect, we couldn’t research the issue further together to deny the complaint.

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• The complaint was rejected since the player stopped answering our messages plus questions.
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The player got confirmed receipt associated with the funds, and the case had already been marked as resolved by the Complaints Team. The player through Israel had required a withdrawal less than a couple weeks before to submitting this specific complaint. The player had claimed his / her balance was deleted without any transactions indicating a loss. The casino experienced responded stating typically the withdrawal was terminated from the player and the funds had been lost in a game. The casino had provided evidence demonstrating the funds were spent on a casino game, which the gamer denied.

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• The complaint was shut as the player stopped responding.
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The player from Argentina had submitted a withdrawal demand lower than two several weeks before contacting us. We had informed the player about the usual processing periods and advised patience and cooperation using the casino. However, because of the lack of response from the player, we were struggling to investigate the issue further and had to be able to reject the issue.

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The player had also already been an internet affiliate member associated with the casino. The casino had explained that the accounts was blocked because of fraudulent activities depending on their terms and conditions. After reviewing the evidence provided by the casino, all of us found multiple company accounts linked to the particular player’s account.

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